The whole contact centre in one browser tab — calls, WhatsApp, email, and AI on the line.
A contact centre that runs entirely in a web browser: calls, WhatsApp and email on one screen, an AI assistant that answers when nobody is free, live transcription that guides the operator, and every conversation, customer, task and figure in one place — for one country or several. Published numbers stay yours; customer data is read from your systems when a contact begins and written back when it ends.
Contact operations lose control in the gaps between tools — a line forwarded to a mobile, a shared mailbox, a WhatsApp number on somebody's phone. Together they leave the organisation without a record, without figures and without a single view of the customer. The platform anchors the conversation, the customer, the follow-up and the numbers in one workspace — with AI absorbing the routine load and people staying in charge of what matters.
No desk telephone, no exchange, nothing installed. An operator signs in, puts on a headset and works — refreshing the page does not end the call.
Transcribes as it happens, answers when the queue is deep or the office is closed, guides the operator through your own procedures, and writes the summary — in whatever language the caller speaks.
Both legs terminate on the platform, so recording, transcript, conference, bridged mobiles and in-call translation cover every conversation — transfers included.
Published numbers are forwarded onto the platform, not ported, and presented as caller ID on outbound calls. Change platform or carrier tomorrow — the number stays with its own operator.
WhatsApp and email arrive in one inbox, worked by the same operators with AI pre-reading and prepared replies. A call on Monday and a message on Tuesday are one history.
Customer, asset and agreement data is read from your systems when a contact begins; summaries and updated contacts are written back when it ends. Single sign-on via your corporate directory.
The organisation as number groups: which lines, which countries, which operators.
Published numbers forwarded onto carrier numbers; WhatsApp and mailboxes attached.
The call types that matter, the checklist behind each, what the assistant may say.
Field list and direction agreed; summaries and contacts flow to your systems of record.
AI share raised as confidence grows; campaigns, branches and new countries added as groups.
One night shift covers several countries; per-market AI rules are a threshold setting, not a different product.
Triage lines answered immediately, guided checklists on every call, and the promise made — "a tow truck in 40 minutes" — on record.
A phone-browser workspace, platform-bridged mobiles, and a presence app — every promise made at a branch is written down.
Every conversation on record, every promise followed up, and every figure available — with AI absorbing the routine load, published numbers untouched, and one workspace for one country or several.
A contact centre that runs entirely in a web browser: calls, WhatsApp and email on one screen, an AI assistant that answers when nobody is free, live transcription that guides the operator, and every conversation, customer, task and figure in one place — for one country or several.
No. Published numbers stay with your own carrier and are permanently forwarded onto one platform number per country. Callers dial what they always dialled, and outbound calls present your number as caller ID. Porting is a consolidation decision you can take later — or never.
Nothing. An operator signs in with their corporate account in a browser, puts on a headset and works — on a desk computer or in a phone browser at a branch. The browser is a display, not the system of record: refreshing the page or losing the tab does not end the call.
By thresholds you set per group: when more than N callers are waiting, when someone has waited longer than N seconds, and out of hours. It establishes what the caller needs, arranges a callback or holds their place, and hands over to an operator who has already read the transcript. It always says it is an AI, and anyone who asks for a person gets one.
The AI assistant answers in whatever language the caller speaks — no line per language needed. For operators there is language routing (a number per language, a front-door question, or transfer) plus live translation on the line with roughly half a second of delay. The interface is available in English, Latvian, Lithuanian, Estonian and Finnish.
Every call is answered by the assistant and produces a task with a name, a reason and a callback time — nothing to listen to in the morning. Classic voicemail remains available where a recorded message is what you want; the recording lands as a task with its audio attached.
Yes. Messages arrive in one shared inbox worked by the same operators against the same customer records, tasks and reports as the telephone. Each inbound message is AI pre-read — classified for topic and urgency and summarised — and straightforward cases become a one-click reply. A person sends every reply.
Read in at the start, write back at the end: customer, asset and agreement data is read on every contact (and on an identifier spoken mid-call); summaries and updated contact data are written back on operator confirmation. Sign-in follows your corporate directory via single sign-on. The exact field list is agreed during setup.
Yes, on the platform rather than the operator's machine — which is why recording and transcript survive transfers, conferences and bridged mobiles. Retention is yours to set: recordings and transcripts expire after the period you choose, and the summary is kept for a longer period of your choosing.
Yes. AI-led campaigns work from uploaded contact lists inside calling windows, honour an absolute do-not-call list, and classify every call against outcomes you define. A person who asks to be called later becomes a scheduled task automatically. Campaigns share the same numbers, records and reports as inbound.
In the EU — operated by Proof IT or inside your own infrastructure, by an ISO 27001 and 9001 certified organisation. Consent flags (recording, WhatsApp, marketing, AI handling) are honoured when the platform acts, and AI capabilities run under enterprise terms in which your conversation content is not used to train models.
Start with people answering while the platform records, transcribes and reports; let the assistant take the queue and the night; then widen its share — no big-bang cut-over. Describe your lines, countries and the ten call types that matter most, and we will show the platform answering them on your own numbers.
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Open VoiceConnect AIWhatsApp, email, calls, tasks, and customer history — one controlled view.
Open CommsHub AIAI email communication — replies, follow-ups, and structured summaries for managers.
Open MailFlow AI