The whole contact centre in one browser tab — calls, WhatsApp, email, and AI on the line.
HAIQ is a contact centre that runs entirely in a web browser: calls, WhatsApp and email on one screen, and every conversation, customer, task and figure in one place — for one country or several. AI works on the line: it transcribes and guides the operator, translates live, answers when nobody is free, and makes outbound calls — surveys, and a voice concierge that books with your partners. Published numbers stay yours; customer data is read from your systems and written back.
Contact operations lose control in the gaps between tools — a line forwarded to a mobile, a shared mailbox, a WhatsApp number on somebody's phone. Together they leave the organisation without a record, without figures and without a single view of the customer. The platform anchors the conversation, the customer, the follow-up and the numbers in one workspace — with AI absorbing the routine load and people staying in charge of what matters.
No desk telephone, no exchange, nothing installed. An operator signs in, puts on a headset and works — refreshing the page does not end the call.
Transcribes as it happens, answers when the queue is deep or the office is closed, guides the operator through your own procedures, and writes the summary — in whatever language the caller speaks.
Both legs terminate on the platform, so recording, transcript, conference, bridged mobiles and in-call translation cover every conversation — transfers included.
Published numbers are forwarded onto the platform, not ported, and presented as caller ID on outbound calls. Change platform or carrier tomorrow — the number stays with its own operator.
WhatsApp and email arrive in one inbox, worked by the same operators with AI pre-reading and prepared replies. A call on Monday and a message on Tuesday are one history.
Customer, asset and agreement data is read from your systems when a contact begins; summaries and updated contacts are written back when it ends. Single sign-on via your corporate directory.
Operators answer and the assistant steps in when a queue forms or the office is closed — or it answers first and puts through anyone who asks for a person. Which mode runs where is a threshold per number group, not a different product.
The assistant takes the next caller instead of leaving them in the queue.
It apologises for the wait, asks the reason for the call, and arranges a callback or holds the caller's place.
Every call is answered and becomes a task with a name, a reason and a callback time — not a voicemail.
It asks whether to put the caller through and transfers only on agreement; the operator arrives having read the transcript.
The assistant works from your own material per group — services, conditions, procedures, opening hours — answers in whatever language the caller speaks, and always says it is an AI. Anyone who asks for a person gets one.
The platform recognises what the call is about, finds the matching procedure in your own library and shows it as a checklist. The live transcript ticks each point off; whatever is still open stays visible until the call ends.
Illustrative checklist. Points tick off from the live transcript as they are covered.
A registration, contract number or name spoken aloud is picked out of the transcript and looked up in your system while the call is still running — nobody types.
Between any pair of languages, in both directions, with about half a second of delay. The caller keeps their language, the operator keeps theirs, and the transcript keeps both.
Who called, about what, what was agreed, what happens next — from a template per call type. The operator edits it and sends it with one button.
Recognition is most reliable across about ten well-defined call types: setting it up means naming the call types that matter and the checklist behind each.
You design the conversation in the browser; the AI agent calls your customers in their language, from your own numbers, and hands back the answers as data — and the conversations that need a person as tasks.
Questions in order, answer types — yes/no, score, choice, free text — branches and what to say off-script.
An uploaded list or a CRM segment; consent and do-not-call applied before dialling.
Calling hours per country, retries, calls in parallel, which of your numbers is shown.
The agent says it is an AI, asks, listens, handles a digression — and puts through anyone who asks for a person.
Every answer, outcome, recording and transcript per contact; dashboard, export and a task per callback.
| Type of outreach | What the agent asks | What comes back |
|---|---|---|
| Satisfaction survey | "How did yesterday's tyre change go, one to five — and what would have made it better?" | Score and reason per customer; detractors become a same-day task. |
| Questionnaire & data check | "Is the vehicle still kept at the same address? Has the annual mileage changed?" | Structured answers, written back to the CRM on confirmation. |
| Feedback after a case | "Was everything resolved? Anything we should know?" | Themes classified, verbatims kept, complaints routed to the responsible group. |
| Reminder with a question | "Your service is booked for Thursday at 10:30 — does that still suit you?" | Confirmed, rescheduled or a callback task; the new slot written to the booking system. |
When something has to be arranged with somebody else — a tyre-change slot, a medical appointment, a repair visit, a replacement car — the concierge phones your partners itself, books time, place and service, calls the customer back to confirm and notifies everyone.
What, where, by when and the constraints — captured on an inbound call or one the platform places, with consent to call back.
Workshops, clinics or approved contractors from your list are called in their language for the earliest slot that fits.
Slot, address, service and price agreed and read back; where a partner has a booking system, the platform writes into it.
"Your tyre change is booked for Thursday at 10:30" — confirmed with the customer, or another option found.
A task for the responsible operator, every call on the timeline, and WhatsApp, email or SMS to everyone involved.
A seasonal tyre change or service is due — the driver is called, the nearest workshop booked, the fleet manager notified.
The earliest suitable appointment across the clinic network is found, booked and confirmed, with preparation instructions sent.
A claim needs a repair shop, a glazier or a replacement car — approved partners are called and the policyholder confirmed.
A tow, a workshop and onward transport in sequence; a contractor visit with the tenant's access time; a table or a transfer.
You set the partner list, the rules — preferred partners, distance, price ceilings — and who is notified. Above an agreed price or outside the rules a person confirms first; anything unusual pauses the chain and an operator takes over with the full context.
Published numbers are not ported: one carrier number is taken per country and your existing numbers are forwarded onto it. Callers dial what they always dialled — and you can change platform or carrier tomorrow by changing a forwarding rule.
One per country, attached to that country's number group.
Published numbers permanently forwarded at your existing operator.
Caller ID confirmed once per number with an automated call back.
Operators and campaigns dial out showing the number customers know.
Porting is a consolidation decision taken after go-live, not before.
Spoken options route the caller to the right group — and the same menu collects a satisfaction score at the end.
Answered at once by the assistant, which establishes what happened and where, then connects the right regional partner.
A message, announcement or music per group — a roadside line greets callers differently from reservations.
A number per language, a first-line question, a warm transfer — or live translation for any pair of languages.
Nothing has to move. The platform reads what the operator needs when a contact begins and writes back what the rest of the organisation needs when it ends — summaries and contacts, not raw material.
| System | Read into the platform | Written back | When |
|---|---|---|---|
| CRM or booking system | Customer, assets and vehicles, agreements, previous contacts | New and updated contacts, customer data, interaction summaries | Read on every contact and on an identifier spoken mid-call; written on operator confirmation |
| Downstream department system | Optional, at the scope you define | Contacts and summaries from calls, WhatsApp and email | At the end of each interaction |
| Microsoft 365 mailboxes | Incoming mail from support mailboxes | Replies, from the same mailbox | Continuously |
| Incoming messages to your numbers | Operator replies | Continuously, within WhatsApp's reply rules | |
| Corporate directory | Who the user is and which groups they belong to | Nothing | At sign-in |
| Other systems | Whatever an interface is built for | Call, message, task and summary events | On demand or as events occur |
Nothing crosses that a person has not looked at: the operator reviews the summary and sends it with one button, while full transcripts and email threads stay on the platform. The exact field list is agreed during setup.
Every figure is calculated from the platform's own record of what happened, and every metric carries a plain-language definition, so two people reading the same number mean the same thing.
Offered, answered, abandoned and missed; speed of answer; service level against your threshold — by day, hour and weekday.
A country, a department or a service line side by side, with a high-abandonment flag.
Answered, missed, talk time, share from AI intake — showing where coaching helps rather than ranking people on speed.
WhatsApp and email volumes, AI share and escalation rate, campaign outcomes and concierge bookings beside inbound.
A large-format wallboard for the contact-centre floor shows the figures you choose; any report exports to a spreadsheet, with direct access to each call's transcript, summary and recording.
The organisation as number groups: which lines, which countries, which operators.
Published numbers forwarded onto carrier numbers; WhatsApp and mailboxes attached.
The call types that matter, the checklist behind each, what the assistant may say.
Field list and direction agreed; summaries and contacts flow to your systems of record.
AI share raised as confidence grows; campaigns, branches and new countries added as groups.
One night shift covers several countries; per-market AI rules are a threshold setting, not a different product.
Triage lines answered immediately, guided checklists on every call, and the promise made — "a tow truck in 40 minutes" — on record.
A phone-browser workspace, platform-bridged mobiles, and a presence app — every promise made at a branch is written down.
Every conversation on record, every promise followed up, and every figure available — with AI absorbing the routine load, published numbers untouched, and one workspace for one country or several.
The platform is assembled from components Proof IT already runs in production — voice, transcription, WhatsApp, email, summaries, integrations — and configured to your organisation rather than written from scratch.
HAIQ is the Proof IT Contact Centre Platform: a browser-based contact centre with AI built in. Operators take calls, WhatsApp and email on one screen with the customer's history beside them, while AI transcribes, guides, translates, answers when nobody is free and makes outbound calls. It runs for one country or several, hosted in the EU.
No. Published numbers stay with your own carrier and are permanently forwarded onto one platform number per country. Callers dial what they always dialled, and outbound calls present your number as caller ID. Porting is a consolidation decision you can take later — or never.
Nothing. An operator signs in with their corporate account in a browser, puts on a headset and works — on a desk computer or in a phone browser at a branch. Refreshing the page or losing the tab does not end the call; reconnecting returns the operator to it.
By thresholds you set per number group: when more than N callers are waiting, when someone has waited longer than N seconds, and when nobody is on shift. It can also answer first and put through anyone who asks for a person. The balance is a setting, not a different product.
The assistant answers every call and turns it into a task with a name, a reason and a callback time — nothing to listen to in the morning. Classic voicemail stays available where a recorded message is what you want.
Always. Anyone who asks for a person gets one: an operator who has already read the transcript, their place in the queue, or a callback. A customer who has refused AI handling is routed straight to a person.
It recognises the call type and shows your own procedure as a checklist that ticks itself off from the live transcript. Registration or contract numbers spoken aloud are looked up in your system while the call runs. It works best with about ten well-defined call types.
Yes. After each call it drafts a few lines: who called, about what, what was agreed and what happens next. The operator edits it and sends it with one button. Templates per call type make sure, for example, that a roadside summary always states the location and the promise made.
The AI assistant answers in whatever language the caller speaks — no line per language needed. For operators there is language routing — a number per language, a front-door question or a transfer — plus live translation on the line for any pair of languages. The interface is available in English, Latvian, Lithuanian, Estonian and Finnish, with more added per deployment.
It works for any pair of languages: the caller speaks their language and the operator hears their own, in both directions, with about half a second of delay. The transcript keeps the original and the translation side by side. It is built for service calls and does not replace a certified interpreter where the law requires one.
Yes. WhatsApp and your Microsoft 365 mailboxes arrive in one shared inbox, worked by the same operators against the same customer records, tasks and reports as the telephone. AI classifies and summarises each message and prepares a reply. A person sends every reply.
Yes. You design the conversation in the browser — questions, answer types, branches — and pick a list or CRM segment. The AI agent calls within your calling windows, in the customer's language, from your own number. Answers come back as data, and anyone who wants a person becomes a task. Consent and do-not-call lists are applied before dialling.
Yes — the voice concierge. It captures what the customer needs, phones your partners — workshops, clinics, contractors — books the earliest slot that fits your rules, calls the customer back to confirm and notifies everyone on WhatsApp. Anything outside the rules, such as a price above the agreed limit, goes to a person first.
Read in at the start, write back at the end. Customer, asset and agreement data is read on every contact and whenever an identifier is spoken mid-call. Summaries and updated contact data are written back when the operator confirms. Sign-in uses your corporate directory; the exact field list is agreed during setup.
In the EU — operated by Proof IT or inside your own infrastructure, by an ISO 27001 and 9001 certified organisation. Every call is recorded and transcribed on the platform, and you set how long recordings are kept. Consents for recording, WhatsApp, marketing and AI handling are honoured, and your conversations are not used to train AI models.
Start with people answering while the platform records, transcribes and reports; then let the assistant take the queue and the night, and widen its share — no big-bang cut-over. Describe your lines, countries and the ten call types that matter most, and we will show the platform answering them on your own numbers.
Real-time AI voice agent for inbound and outbound calls.
Open Voice to VoiceAI voice channel — 24/7 inbound service and outbound campaigns with CRM integration.
Open VoiceConnect AIWhatsApp, email, calls, tasks, and customer history — one controlled view.
Open CommsHub AIAI email communication — replies, follow-ups, and structured summaries for managers.
Open MailFlow AI