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MailFlow AI

AI email communication — replies, follow-ups, and structured summaries for managers.

AI-powered email communication that answers customer questions, collects missing information, summarizes communication history, and prepares structured updates. Connects to your knowledge base, CRM, inboxes, and operational systems — runs fully automatic or with human review before sending.

Incoming customer email · 14:02

“Can you confirm my contract end date and what cancellation requires?”

MailFlow AI · draft prepared for approval

“Dear Ms. Ozola, your contract ends on 31 March. Cancellation requires 30-day written notice…” — drafted from CRM and contract terms. One click to approve and send, or auto-send per your policy.

Why it matters

Reduces manual email-handling workload while improving response speed, quality, and transparency — without replacing the mailbox, CRM, or knowledge base.

Key capabilities

What MailFlow AI covers

Email reading & classificationIntent understandingAnswers from approved knowledgeClarifying questionsFollow-up requests & remindersManager summariesCRM notes & tasksHuman-review modeEscalationAudit trail

Platform highlights

Why teams choose MailFlow AI

Three operating modes

Fully automatic for routine emails, human-review for sensitive ones, and a management view with structured status summaries.

Grounded answers

Replies verified against approved sources (knowledge base, CRM, internal rules), not generic generation.

Structured history

Every thread tracked: request, missing information, status, next step.

Keeps your stack

Works on top of existing inboxes and CRM — no migration.

Where it works

Use cases that make the difference

Service teams

Routine answers handled automatically; exceptions reach the team with full context.

Insurers & brokers

Regulated communication with consistent wording and a complete audit trail.

High-volume inboxes

Faster responses and clear management visibility over email operations.

Best fit

InsurersBrokersFinancial servicesHealthcareUtilities & telecomRetail & e-commerceLogisticsPublic sectorAny high-volume inbox

Outcome

Faster customer responses, lower manual workload, more consistent communication, clearer history, and better management visibility.

Common questions

FAQ

Fully automatic or human-reviewed?

Your choice per flow: routine emails can be answered automatically, sensitive ones drafted for one-click human approval. Managers get structured summaries either way — request, missing info, status, next step.

How does it avoid making things up?

Answers are grounded in your approved sources (knowledge base, CRM, internal rules) and verified against them before sending. When confidence is low, it asks a clarifying question or escalates instead of guessing.

Does it replace our mailbox or CRM?

No — it works on top of existing inboxes and writes notes and tasks back to your CRM. No migration, no new system for the team to learn.

Goes well with