Turns incomplete customer emails into structured, insurer-ready claim packages.
AI-assisted claims intake and email communication for brokers, insurers, and claims teams. ClaimMail reads the email, identifies the claim type, checks required information, detects missing data, asks follow-up questions, analyzes attachments and photos, and prepares insurer-ready information.
Claims intake is slow because customers send incomplete information. ClaimMail structures the process from the first email — so claims teams receive complete, consistent files instead of fragments.
Identity & policy, event description, processed evidence, communication record, and a recommendation for the claims team.
Intake, classification, and routing happen on arrival — the claim reaches the right handler with a structured file, not a raw email thread.
Targeted questions and reminders until the file is complete — without a handler chasing documents.
Attachments processed, photos analyzed, completeness summarized: what is included and what is still missing.
Sensitive cases escalate to a human; every AI action is logged.
Hand insurers complete claim packages instead of forwarding email chains.
Faster registration, fewer incomplete submissions, cleaner intake.
Faster claims registration, fewer incomplete submissions, lower manual follow-up workload, better handover to insurers, and a clearer audit trail.
Identifies the claim type, checks required information for that type, detects what is missing, and sends the customer a precise request — then reminds automatically until the file is complete. Handlers receive complete files, not fragments.
Yes — attachments are processed, claim photos analyzed, and the case summary states what is included and what is still missing. AI fills the claim application from the documents.
Sensitive cases escalate by rule (injury, complaints, high amounts, low confidence). Everything else runs automatically with a full audit trail of every AI action.
As a structured, insurer-ready package: identity and policy, event description, processed evidence, full communication record, and a recommendation for the claims team.
AI email communication — replies, follow-ups, and structured summaries for managers.
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