Three implementations for Vienna Insurance Group and Baltic market leaders: a new-market launch, a self-service transformation, and AI-automated claims. Each with a defined scope, a real timeline, and a measurable business outcome.
Delivered the core insurance platform — policy products, claims, accounting and supporting modules. Configured the health policy product and integrated it with the customer portal and mobile app. Provided business and technical training plus go-live support.
Project start in February 2023 · delivered to test in April · pilot operation from June · fully operational and project closed in October 2023 — about eight months end to end.
Compensa Life established a presence in the Estonian market and has been expanding ever since 2023.
Enabled self-service operations for business health products: HR and administrative departments manage their company's health policies, add and remove insured persons, and change programs directly in the web portal.
Project start in September 2022 · delivered to test in March 2023 · go-live in June 2023.
The first in the Baltic market to move from calls, emails and Excel files to a self-service portal — very high appreciation from consumers and materially lower operational costs.
Data analysis and solution concepts, then development and delivery of a containerized AI solution for cash-receipt recognition. Integrated and adjusted the core system to fully automate claim processing where business rules — service fulfilment, risk mapping, organization validations — are met.
Project start in September 2024 · delivered to test in October · pilot from February 2025 · full operation in April 2025.
Reached a notable ratio of fully automated, no-human-interaction creation and settlement of health claims — with the automation ratio still climbing and projects underway to expand the solution to other countries.
Tell me about the Compensa Life Estonia implementation.
How did BTA move to a self-service health portal?
How does your AI automate health claims settlement?