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CommsHub AI

WhatsApp, email, calls, tasks, and customer history — one controlled view.

A unified communication and follow-up environment for brokers and service teams. CommsHub combines WhatsApp, email, calls, missed calls, tasks, and full customer history into one view connected to your CRM or ERP — with AI that classifies messages, suggests replies, and prepares follow-ups.

System event · 12:05
Missed call from +371 2x xxx xxx (Kalniņš, policy P-2241).
CommsHub AI
Automatic WhatsApp sent asking what the customer needs. Reply received: question about renewal. Classified, task created for the responsible broker with full history attached.
Why it matters

Teams communicate across disconnected channels — no one has the full picture, messages get lost, and follow-up depends on individuals. CommsHub gives every conversation an owner, a deadline, and full context.

Key capabilities

What CommsHub AI covers

Unified inbox — WhatsApp, email, calls, web formsMissed-call auto-responseCustomer history with documents & renewalsConversation assignment & deadlinesAI classification & reply suggestionsConversation summariesCRM / ERP / VoIP integrationManager dashboards — response time, workload, overdue
Platform highlights

Why teams choose CommsHub AI

One inbox, every channel

WhatsApp Business, email, calls, missed calls, and web forms — reply, assign, and track in one place.

Follow-up discipline

Conversations get owners, deadlines, escalation — renewals and commercial actions stop depending on memory.

AI communication assist

Classify messages, suggest replies, answer repeat questions, summarize long threads.

Manager visibility

Awaiting-reply queues, missed calls, response times, and workload across the team.

Where it works

Use cases that make the difference

Insurance brokers

Renewals, claims communication, and opportunities in one controlled flow.

Service teams

Missed-call recovery workflow: auto-message, classification, task to the right person.

Best fit
BrokersService teamsSales teamsMulti-channel communication
Outcome

Fewer lost opportunities, faster response, full customer context, better follow-up discipline, and stronger renewal execution.

Common questions

FAQ

Which channels land in the unified inbox?

WhatsApp Business, email, calls, missed calls, web forms, and CRM messages — one place to reply, assign, and track, with full customer history attached to every conversation.

What happens with a missed call?

It is logged to the customer history, an automatic WhatsApp or email asks what the customer needs, the reply is AI-classified, and a task reaches the right person with full context. No more lost calls.

What do managers see?

Conversations awaiting reply, missed calls, response times, workload per person, and overdue follow-ups — the operational picture that individual inboxes hide.

Goes well with

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Try it on your data

Two weeks. Your environment. A working proof of concept under NDA — see the impact before any commitment.