Real-time AI voice agent for inbound and outbound calls.
An operational voice layer for real-time spoken interaction with customers, employees, and partners. Not a simple voice bot — it understands spoken requests, follows business scenarios, works with internal systems, answers from approved knowledge, collects missing information, and escalates to a human when necessary. Supports both inbound and outbound communication.
Natural spoken dialogue with customer identification and scenario-based handling.
Service calls, claims intake, scheduling, status updates, and outreach in one layer.
Answers grounded in the customer's actual data and approved knowledge.
Consistent service across languages, around the clock.
Hands over to a human agent with full context when it should.
Call summaries, CRM/ticket creation, WhatsApp/SMS follow-up, telephony integration.
Structured first notice of loss with the right questions.
Policy questions and multilingual status updates at scale.
Real-time prompts and lookups during live calls.
An operational voice layer for real-time spoken interaction with customers, employees, and partners.
No. It understands spoken requests, follows business scenarios, and works with your internal systems.
Yes. It handles service calls, claims intake, scheduling, status updates, and outreach.
First notice of loss, claims status updates, policy questions, appointment scheduling, renewals, and live agent support.
Yes. It escalates to a human agent with full context when needed.
Multiple languages, with consistent service around the clock.
Through telephony integration and connectors that create CRM records and tickets and send WhatsApp or SMS follow-ups.
In the EU by default, with an on-premise option, inside your perimeter.
Answers are grounded in the customer's actual data and approved knowledge, with escalation on low confidence.
A two-week proof of concept on your scenarios, then four to eight weeks to production.
AI voice channel — 24/7 inbound service and outbound campaigns with CRM integration.
Open VoiceConnect AITailored voice AI implementations — scenarios, telephony, CRM, compliance, escalation.
Open Voice CustomOutbound AI voice for qualification, renewals, and follow-ups.
Open Voice to Voice Outreach