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Voice Custom

Tailored voice AI implementations — scenarios, telephony, CRM, compliance, escalation.

The tailored implementation layer for voice AI — connecting Voice to Voice to a client’s specific processes, integrations, scripts, languages, compliance rules, and escalation logic.

Call scenario design & branchingKnowledge base preparationSIP & telephony integrationCRM / ticketing write-backCalendar & booking integrationWhatsApp / SMS follow-upCall summary generationHuman escalation logicRecording disclosures & consent
Why it matters

Voice-based AI workflows that match your real business process — rather than forcing you into a generic bot scenario.

Key capabilities

What Voice Custom covers

Call scenario design & branchingKnowledge base preparationSIP & telephony integrationCRM / ticketing write-backCalendar & booking integrationWhatsApp / SMS follow-upCall summary generationHuman escalation logicRecording disclosures & consent
How we work

What this direction delivers

Full implementation stack

From conversation flows and fallbacks to telephony provisioning, routing, and recording.

Compliance built in

Disclosures, consent capture, and regional regulatory rules designed into every scenario.

Where it works

Use cases that make the difference

Claims intake & call centers

Insurance claims intake, call-center automation, multilingual service lines.

Scheduling & coordination

Medical or repair network scheduling, field service coordination, internal helpdesks.

Best fit
InsurersCall centersAppointment-based operationsMultilingual service
Outcome

Voice AI that matches the client’s real business process — integrated with telephony, CRM, and compliance from day one.

Common questions

FAQ

What does a voice implementation include?

Scenario design with branching and fallbacks, knowledge preparation, SIP/telephony provisioning, CRM and calendar integration, WhatsApp/SMS follow-up, call summaries, escalation logic, and compliance — consent capture and recording disclosures per region.

Which languages can the voice agent speak?

Multilingual by design — including the Baltic languages, English, German, Polish, and others per project. Language detection can route or switch within a call.

How do you handle compliance for recorded calls?

Recording disclosures, consent capture, and regional regulatory rules are designed into every scenario before go-live — not bolted on after.

Goes well with

Related products

See all in Custom Engineering

Start with a scoped pilot

One workflow, one team, measurable outcomes — scale follows proven value.